What is the job of the ombudsman?

The role of an ombudsman is to advocate for residents' rights and ensure that they receive quality care. An ombudsman acts as an impartial representative who helps address complaints and concerns from residents in various types of care facilities, such as nursing homes or long-term care facilities. This advocacy can encompass helping residents understand their rights, facilitating communication between residents and the facility, and working to resolve issues that may arise in the provision of care.

The essence of the ombudsman's work is centered around protecting and promoting the well-being of residents, ensuring that they are treated fairly and with dignity, and that their needs are met adequately. In this capacity, the ombudsman plays a vital part in maintaining high standards of care and fostering a supportive environment for those who may be vulnerable or unable to advocate for themselves.