What should an NA do when providing care to a resident who cannot speak?

When caring for a resident who is unable to speak, encouraging the use of communication boards is a highly effective strategy. Communication boards provide visual aids that help patients express themselves, allowing them to indicate their needs, feelings, or preferences more independently. This approach supports their autonomy and can enhance their overall quality of life by facilitating meaningful interactions.

Using communication boards can also help bridge the gap between the resident's thoughts and the caregiver's understanding. This method fosters a sense of inclusion and respect for the resident's ability to communicate, even if they cannot do so verbally. It empowers residents to take an active part in their care rather than feeling excluded or frustrated.

While nonverbal communication and gestures can be part of the process, they may not always sufficiently convey the resident's needs and desires. Relying solely on these methods might lead to misunderstandings or incomplete care. Ignoring attempts to communicate is not appropriate, as it can leave the resident feeling isolated and undervalued.