When a patient with cancer wants to speak to an NA about it, what should the NA do?

When a patient with cancer expresses a desire to talk about their illness, it is essential for the nursing assistant (NA) to listen and allow the patient to express their feelings. This response is vital because it provides emotional support and acknowledges the patient's experience, which can be incredibly challenging and frightening. Listening actively helps to create a safe space for the patient to share their thoughts and emotions, fostering trust and rapport between them and the caregiver.

Engaging in open dialogue encourages patients to process their feelings, which can be an important part of coping with their diagnosis and treatment. It shows that the NA respects the patient's autonomy and emotional needs, and it can help the patient feel validated and understood during a difficult time. Being present and attentive to the patient's concerns can also improve their overall sense of well-being.

In contrast, changing the subject or minimizing their concerns can dismiss the patient's feelings, while assuring them that everything will be fine may come off as insincere and may not truly reflect the uncertainty of their situation. Suggesting they speak to a doctor, while sometimes helpful, does not directly address the immediate need for emotional support that the patient may be seeking at that moment.